From the warm welcome to the glowing results, Jennifer made my HydraFacial experience outstanding.
At Belmont Medical Skin Clinic, our patients’ safety, wellbeing, and experience are at the heart of every decision we make. We take a professional and respectful approach to every consultation and treatment.
In such cases, we reserve the right to respectfully decline treatment. Where appropriate, we will advise the patient to consult their GP or another qualified medical professional to ensure their needs are addressed safely and effectively.
We aim to deliver a safe and professional clinical experience for every patient. All patients are expected to conduct themselves respectfully towards staff and other visitors. Inappropriate, aggressive, or disrespectful behaviour will not be tolerated and may result in the refusal of treatment or future bookings.
Patients must disclose accurate and up-to-date information regarding their medical history, medications, allergies, and relevant lifestyle factors, and inform us of any changes prior to future appointments.
Consent to treatment includes agreement to clinical photography for assessment and treatment planning purposes. These images are stored securely and are not used for marketing without your explicit written consent.
Certain medical conditions or medications may prevent us from proceeding with some treatments. We reserve the right to decline treatment if contraindications are identified.
Results are not guaranteed and will vary between individuals depending on multiple factors such as skin type, age, medical background, and aftercare adherence.
Aesthetic injectable treatments are strictly available to patients aged 18 and over. Proof of age may be requested where appropriate.
Under-18s may be eligible for certain skin treatments only with parental or legal guardian consent and must attend all appointments with a responsible adult.
Appointments can be made online at https://booking.barespace.app/belmontmedicalsc or by phoning the clinic on 02890 131502.
We require at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations made within 48 hours may result in the loss of your deposit, withdrawal of any package discounts, or an additional charge to cover missed appointment costs.
A deposit of 25% of the total appointment cost is required at the time of booking. This may be forfeited if sufficient notice is not provided. Late cancellations or non-attendance may be charged up to 25% of the appointment value.
Full payment is required on the day of your treatment unless otherwise agreed in advance. We accept payment by debit or credit card, or bank transfer. We do not currently accept cheques and we do not offer credit or payment plans outside of approved packages.
To ensure we remain on time for all patients, please arrive promptly for your scheduled appointment. If you arrive late, we may need to shorten or reschedule your treatment. Patients arriving more than 10 minutes late may forfeit their deposit and be asked to rebook.
While we are committed to providing safe and effective treatments, results can vary and cannot be guaranteed.
No refunds will be issued for completed treatments. Refunds may only apply in cases of cancellation under specific conditions and are issued at the discretion of clinic management.
For skincare purchases:
Some treatments require a patch test to ensure safety and suitability. If, following consultation or testing, a treatment is deemed unsuitable, we will not proceed. Your safety is always our priority and no treatment will be provided if it is not in your best interests.
Prescription-only skincare can only be dispensed following a consultation with a qualified healthcare professional. These products are non-returnable and non-refundable once issued. Regular reviews may be required to monitor safety and ongoing suitability.
Aftercare advice will be given at the end of each appointment. It is your responsibility to follow these instructions carefully, as they are designed to support optimal results and minimise risks or complications.
Failure to follow aftercare advice may negatively impact the outcome of your treatment and could increase the likelihood of adverse effects.
We do not provide emergency medical services. If you experience unexpected symptoms following treatment — such as swelling, pain, or signs of infection — you should seek appropriate care through your GP, NHS 111, or A&E, depending on the severity.
You may also email us with non-urgent concerns and we will respond during clinic hours as soon as possible.
Your personal and medical data is stored securely within our cloud-based booking and record system. Only authorised clinic personnel involved in your care can access this information.
Accurate records allow us to assess treatment suitability, monitor progress, and maintain continuity of care, particularly when more than one practitioner is involved in your treatment.
We are fully compliant with UK GDPR and data protection regulations. You may request access to your records or corrections at any time.
We aim to make your visit as comfortable as possible. If you have access needs, sensory sensitivities, or require additional support, please notify us when booking. We are committed to creating a safe and inclusive environment for all.
We always aim to offer the highest standards of care and service. If you feel we have fallen short, please let us know — often, concerns can be quickly resolved through an open and respectful conversation.
If you remain dissatisfied, you may raise a formal complaint in writing via email or post:
Email: info@belmontmedical.co.uk
Post: Jennifer Madden, Customer Services Manager
Belmont Medical Skin Clinic, 73 Belmont Road, Belfast, BT4 2AA
Gift vouchers are valid for 12 months from the date of purchase. They cannot be exchanged for cash and no change or refunds will be given. Vouchers are non-transferable unless stated otherwise at purchase.
Our treatment packages offer enhanced value and are designed to reward patient loyalty. These are non-transferable and linked to your treatment plan.
We understand that certain situations such as pregnancy or a change in medical status may impact your ability to continue a package. Please inform your practitioner as soon as possible to discuss available options.
Launching in August 2025, our Loyalty Programme will allow patients to earn points on treatments and professional skincare purchases (excluding prescription items). Points can be redeemed against future services or purchases.
Details on point values, exclusions, and redemption rules will be available upon launch. Points cannot be used in conjunction with other offers or promotions.
If you are feeling unwell, have a fever, symptoms of illness, or have tested positive for a contagious condition, please contact us to reschedule your appointment.
We continue to maintain the highest hygiene and infection prevention standards to protect the safety of all our patients and staff.
We reserve the right to update or revise these terms at any time, and any changes will be published on our website. It is the responsibility of the patient to ensure they are familiar with our most current policies before attending an appointment.<
